Legal
Cookie Policy
Last Updated: March 18, 2026
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website function properly, improve security, and enhance your experience. This Cookie Policy explains what cookies RAWTRAK uses and why.
2. How We Use Cookies
RAWTRAK uses only cookies that are strictly necessary for the operation of our service. We do not use advertising cookies, behavioral tracking cookies, or third-party marketing cookies. We believe in minimal data collection — we only store what is essential for your experience.
3. Essential Cookies (Strictly Necessary)
These cookies are required for the basic functionality of our service. They cannot be disabled without breaking the site. Supabase Authentication Session Purpose: Maintains your logged-in session Duration: Session (cleared on logout) / Refresh token up to 7 days Provider: Supabase (First-party) Locale Preference Purpose: Remembers your language selection (EN/KO) Duration: 1 year Provider: RAWTRAK (First-party) Theme Preference Purpose: Remembers your dark/light mode preference Duration: Persistent (localStorage) Provider: RAWTRAK (First-party)
4. Third-Party Service Cookies
Some third-party services integrated into RAWTRAK may set their own cookies. These are limited to functional purposes only. Stripe Purpose: Secure payment processing and fraud prevention Duration: Varies (set by Stripe) Provider: Stripe, Inc. (USA) More info: https://stripe.com/privacy Chatbase Purpose: AI chatbot support widget functionality Duration: Session Provider: Chatbase (USA) Sentry Purpose: Error tracking and performance monitoring Duration: Session Provider: Sentry (USA) More info: https://sentry.io/privacy/
5. Cookies We Do NOT Use
RAWTRAK does not use any of the following: - Advertising or retargeting cookies (Google Ads, Facebook Pixel, etc.) - Behavioral tracking cookies - Analytics cookies that collect personally identifiable information - Cross-site tracking cookies - Cookies that sell or share your data with third parties for marketing purposes If we ever introduce analytics tools in the future, we will update this policy and obtain your consent before setting any non-essential cookies.
6. Managing Cookies
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of our service (such as logging in). How to manage cookies in your browser: - Chrome: Settings → Privacy and Security → Cookies - Safari: Preferences → Privacy → Manage Website Data - Firefox: Settings → Privacy & Security → Cookies and Site Data - Edge: Settings → Cookies and site permissions
7. Changes to This Policy
We may update this Cookie Policy from time to time. If we introduce new types of cookies (especially non-essential ones), we will notify you via email or in-service notification and obtain consent where required by law. For questions about our use of cookies, contact us at support@rawtrak.com.